Privacy Policy
Last Updated: October 21, 2025
NordenVPS ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us:
- Account Information: Name, email address, Discord ID
- Payment Information: Billing address, payment method (processed by Stripe)
- Communication Data: Support tickets, emails, Discord messages
- Server Configuration: Server names, domain names, preferences
1.2 Automatically Collected Information
- Usage Data: IP addresses, browser type, access times
- Server Logs: Connection logs, resource usage, error logs
- Cookies: Essential cookies for authentication and preferences
2. How We Use Your Information
We use collected information for:
- Service Delivery: Providing and managing your hosting services
- Account Management: Creating accounts, processing payments, sending credentials
- Customer Support: Responding to inquiries and technical issues
- Security: Preventing fraud, abuse, and unauthorized access
- Communication: Sending service updates, maintenance notices, invoices
- Improvement: Analyzing usage to improve our services
- Legal Compliance: Meeting regulatory and legal requirements
3. Information Sharing
3.1 Third-Party Service Providers
We share information with trusted partners:
- Stripe: Payment processing (subject to Stripe's privacy policy)
- Discord: Support and communication (subject to Discord's privacy policy)
- Email Service: Simply.com for transactional emails
- Infrastructure: Data center providers for server hosting
3.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process or government requests
- Enforce our Terms & Conditions
- Protect our rights, property, or safety
- Investigate fraud or security issues
3.3 Business Transfers
If NordenVPS is involved in a merger, acquisition, or sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
4. Data Security
We implement security measures to protect your information:
- Encryption: SSL/TLS for data in transit
- Access Controls: Limited staff access to personal data
- Secure Storage: Encrypted databases and secure servers
- Regular Audits: Security reviews and vulnerability assessments
- Password Protection: Strong password requirements
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for:
- Active Accounts: Duration of your service plus 7 days
- Billing Records: 7 years for tax and accounting purposes
- Support Tickets: 2 years for quality assurance
- Server Logs: 30 days for security and troubleshooting
After termination, we delete or anonymize your data within 30 days, except where required by law.
6. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Object: Object to processing of your data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@nordenvps.dk
7. Cookies and Tracking
7.1 Essential Cookies
Required for authentication and basic functionality. Cannot be disabled.
7.2 Analytics
We may use analytics to understand how our services are used. You can opt-out through your browser settings.
7.3 Third-Party Cookies
Stripe and other payment processors may set cookies. Refer to their privacy policies for details.
8. International Data Transfers
Your data may be transferred to and processed in:
- Denmark (primary data center)
- Germany (Equinix Frankfurt - VPS servers)
- European Union member states
We ensure appropriate safeguards are in place for international transfers.
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect information from children. If we learn we have collected information from a child under 16, we will delete it promptly.
10. Your California Privacy Rights
California residents have additional rights under CCPA:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Opt-out of sale of personal information
- Access personal information
- Request deletion of personal information
- Non-discrimination for exercising CCPA rights
Note: We do not sell your personal information.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
- Email to your registered address
- Notice on our website
- Discord announcement
Continued use after changes constitutes acceptance.
12. Contact Us
For privacy-related questions or requests:
13. Supervisory Authority
If you are in the EU, you have the right to lodge a complaint with your local data protection authority.
Denmark: Datatilsynet (Danish Data Protection Agency)
Website: www.datatilsynet.dk
By using NordenVPS services, you acknowledge that you have read and understood this Privacy Policy.