Contact Us
Get in touch with our expert team. We're here to help with your hosting needs 24/7.
General Support
For technical support, questions, and general inquiries
support@nordenvps.dk Response within 2-24 hoursBilling & Sales
For purchasing VPS, billing questions, and payment issues
billing@nordenvps.dk Response within 4-12 hoursDiscord Community
Join our Discord server for real-time support and community discussions
Join Discord Server Real-time community supportBusiness Hours
Company Information
Location: Denmark
GDPR Compliant: Yes
Data Protection: EU Standards
Support Languages: Danish, English
Security & Privacy
Email Encryption: TLS/SSL
Data Storage: Denmark
Privacy Policy: GDPR Compliant
Secure Infrastructure: Enterprise Grade
Frequently Asked Questions
How quickly will I receive a response?
Email responses typically take 2-24 hours for support issues and 4-12 hours for billing questions. For immediate assistance, join our Discord server for real-time community support.
What should I include in my support email?
Please include your service details, a clear description of the issue, any error messages, and steps you've already tried. This helps us provide faster and more accurate assistance.
Do you offer phone support?
Currently, we provide support through email and Discord. This allows us to maintain detailed records and provide comprehensive technical assistance with screenshots and code examples.
Can you help with server migration?
Yes! Our technical team provides free migration assistance for new customers. Contact support@nordenvps.dk with details about your current setup and we'll help you migrate with minimal downtime.
What payment methods do you accept?
We accept major credit cards, PayPal, bank transfers, and cryptocurrency. For payment issues or questions, contact billing@nordenvps.dk or visit our billing portal.